Question 1

How long will it take to receive my order?

Accepted Answer

Orders typically arrive within 3–5 business days. We're committed to delivering your order as promptly as possible.Guaranteed delivery dates apply only when all of the following conditions are met:The shipping address is accurateThere are no weather-related disruptionsCarriers experience no delays

Question 2

How can I track my order?

Accepted Answer

To track your order, please reach out to us directly with your order number, and our team will be happy to assist you. We’re currently working on making order tracking available on our platform and will notify customers as soon as the feature is live.

Question 3

Do you ship internationally?

Accepted Answer

We currently do not offer international shipping. We’re in the process of reviewing international shipping requirements and will notify customers once this service becomes available.

Question 4

I never got my order, what to do?

Accepted Answer

Please reach out to us directly with your order number, and our team will be happy to assist you.

Question 5

How much does shipping cost?

Accepted Answer

Standard shipping within Vietnam is calculated based on local courier fees and the weight of each item. However, we offer free shipping for deliveries within 5KM of our packaging location. Eligible customers will be notified using the contact details provided.Note: Shipping times do not include the 24–48 hours needed for warehouse processing and packing.

Question 6

My package was returned to sender — what should I do?

Accepted Answer

Although we are not responsible for incorrect addresses provided at checkout, we are happy to help. We can reship your order to the correct address or issue a refund (you will only be charged for the shipping cost).Please email us at contactus@jwct.org with your order number and the correct shipping address, and our team will assist you promptly.

Question 7

What is your return policy?

Accepted Answer

Double-check the “More Details” section on each product page to confirm whether or not your items are final sale. Please do not tamper with the product or its packaging, as returned items must be in their original condition — unworn, unused, and securely packaged as received — to be eligible for any exchange or refund (where applicable). Please check our return/refund/exchange policy.

Question 8

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Question 9

What should I do if I received the wrong item(s)?

Accepted Answer

We're sorry about the mix-up! If you received an incorrect item in your order, please contact us with your order number. Our team will guide you through the return process and resolve the issue as quickly as possible.

Question 10

What should I do if my item has been damaged or broken?

Accepted Answer

No worries! All of our breakables and accessories come with a 30-day warranty. If your item arrives damaged, we’ll gladly replace it within 30 days of purchase—just follow our return/exchange process.Please note the following exceptions:A clear photo of the damaged item is required for a replacement.Items that have been altered in any way are not eligible.Lost or stolen items cannot be replaced.

Question 11

Can I use multiple coupon codes on my order?

Accepted Answer

Unfortunately, only one coupon code may be used per order at this time.

Question 12

Experiencing checkout issues?

Accepted Answer

Technical difficulties are often caused by the web browser in use. To resolve this, we recommend upgrading to the latest version of one of the following browsers:Google ChromeMozilla FirefoxApple SafariNote: We do not recommend using Internet Explorer, as it may not fully support the HTML5 and JavaScript features on our site.If the issue persists after switching browsers and updating to the latest version, try the following:Open your browser in safe mode.Clear your browser’s cache and cookies.Disable any active add-ons or extensions.Ensure Java is updated to the latest version here.If you need some help performing any of the troubleshooting steps above, contact us directly.

Question 13

Do you offer price adjustments?

Accepted Answer

Unfortunately, as a small business, we’re unable to offer price adjustments like larger retailers due to the impact of rising product, shipping costs, and inflation over the past year. We truly appreciate your understanding and support as your purchase helps us continue supporting the work God is doing through Journey With Christ Together(JWCT) around the world.

Question 14

Forgot to add a coupon code?

Accepted Answer

No problem! Simply submit a request here to apply the coupon. Be sure to include your order number, shipping name, email address, and the coupon code you'd like to use. Please note, coupon codes can't be applied during site-wide sales.Important: If it's been over 24 hours since your order, we won’t be able to apply a coupon code.

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